SHIPPING POLICY
Shipping Policy – Gods Brand
Order confirmation and processing
Once you place your order, you will receive a confirmation email with the purchase details.
Our team usually processes orders the same day if they are placed. before 13:00 (Spanish peninsular time) . If they are made after that time, the counting of working days begins the next day.
Business days are considered to be Monday through Friday, excluding public holidays.
Estimated delivery times
Delivery times may vary depending on the destination and season, but our standard times are as follows:
- Peninsular Spain and the Balearic Islands: 5 to 7 business days
- Canary Islands, Ceuta and Melilla: 7 to 10 business days
- European Union (other countries): 7 to 10 business days
- International shipping (outside the EU): 10 to 12 business days
Please note that these timeframes are estimates and may be extended depending on the destination, customs, or circumstances beyond our control.
Shipping costs and free shipping
We offer free shipping for orders over €150 .
For orders below that threshold, shipping costs are automatically calculated based on the delivery country and the weight or volume of the order.
The exact shipping cost is shown in the shopping cart before finalizing the purchase.
Order tracking
All shipments include a tracking number.
We will send you an email with the tracking link once the order has left our warehouse.
You can check the shipment status at any time using that link.
Customs and taxes
For shipments within the European Union, taxes (VAT) are usually included in the final price when placing the order.
For shipments to the United States, the final price includes all taxes and duties. There will be no additional delivery costs.
For shipments outside the European Union, Customs fees, duties or additional local taxes are the responsibility of the customer , according to the regulations of the destination country.
Gods Brand is not responsible for delays or additional charges imposed by customs.
If the carrier requests any additional payment during delivery, please contact us so we can help you resolve the issue.
Delays, incidents and complaints
If your order does not arrive within the estimated time, please contact us with your order number and we will help you locate it.
In case of delays due to external causes (customs, transport, force majeure), we will inform you as soon as possible.
If your order is damaged during transport, you must notify us upon receipt and keep the original packaging for possible claims against the carrier.
Cancellations and modifications
You can request the cancellation or modification of your order provided it has not been processed , that is, before it leaves our warehouse.
To cancel or change order details (address, shipping method, etc.), please contact our customer service as soon as possible after making the purchase.
Delivery limitations
We reserve the right not to deliver orders to addresses PO Boxes , post office boxes, or areas too remote where the carrier cannot access.
In certain very remote destinations, shipping may be subject to special conditions, such as higher costs or longer delivery times.
Special seasons / peak demand
During periods of high demand (for example, collection launches, Black Friday, or Christmas), there may be additional delays. We will do our best to minimize these and will keep our customers informed.
Customer responsibility
It is the customer's responsibility to provide a complete, clear, and correct shipping address.
If the transport company cannot deliver due to incorrect, incomplete or missing data, the customer will assume the additional costs generated to resend the order.
We are not responsible for losses or thefts once the order has been delivered to the address provided.
Contact and support
For any questions, issues, claims, or inquiries regarding your shipment, you can contact us at: